Billing Manager

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Global Revenue Cycle Operations department in our London office as a Billing Manager.

Purpose of the role:

The role is responsible for managing the billing function for the firm’s London office, which also incorporates the firm’s Brussels and Dubai offices.  

This is a proactive role seeking to achieve full statutory compliance with VAT, AML and the SRA Accounts Rules, as well as adherence to internal financial controls and policies in relation to all transactions and processes.  The role is to drive through change and deliver a best in class service to the firm and its clients.

You will also be responsible for developing billing team members and driving consistent, scalable operations across the global billing platform.  You will be involved in day to day transactional work but also project work; testing and reviewing current and new processes and procedures. The Billing Manager will work closely alongside the Director Financial Operations, the Firm’s Revenue Manager as well the Global Leadership team to set and achieve key billing and performance targets for the business.

Hours:

9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business.

Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

Duties will include (but are not restricted to) :

• Leading and managing team members and workloads within the Billing Team; resource planning, recruitment, training, performance feedback (day to day and formal appraisals), managing delivery, addressing staff matters, supporting and developing all team members.
• Working closely with the firm’s Partners to ensure the team deliver accurate and timely entry of all billing transactions in accordance with internal and client service level agreements.
• Work with the Director Financial Operations and the respective International Partners and Office managers to ensure the prompt delivery of their billing requirements.
• Build on key client / Partner relationships to understand billing arrangements to develop invoice efficiency.
• Produce and circulate key billing data (WIP, performance metrics, targets) to pro-actively drive billing performance.
• Accountability for WIP in partnership with Revenue Controller Manager and Controllers ensuring key performance targets are achieved.
• Develop communication and understanding of billing best practice throughout the business by leading on regular Finance Committee meetings, Partner meetings, department meetings and workshops.
• To deliver billing services through a globally aligned platform supporting standard billing, eBilling, multi-payor, composite, international billing, and eInvoicing, ensuring consistent execution and service excellence across markets, clients, and geographies.
• Pro-actively engage with wider business on process improvements. Continually gathering feedback and improving the customer experience.
• Review PMS processes, drive change working with the global accounts function.
• Continually review and identify process improvement opportunities and leading on the delivery once adequate consultation has been completed and agreed.
• Work with business divisions to understand and compliment the client/matter set-up (client SLAs, outside counsel guidelines, jurisdictions, tax, charge-rates, budgets, billing cycles).
• Document and keep up to date all processes and systems which, at all times, provide easily accessible reference for both internal and external audits.
• Identify any potential issues before they arise internally and externally and deliver solutions.
• Ensure all respective financial controls and the firm’s policies and procedures are adhered to at all times.
• Undertake certain key tasks and provide support for the day to day activities.
• Work closely with all Global Accounts departments on processes, procedures, initiatives and ensure communication lines are open and effective.
• Ensure service levels and quality of work are maintained to the highest standards.
• Ensuring strict deadlines are met at month and year-end.
• Maximise efficiency and level of service provided.

Experience:

• A minimum of 5 years legal finance experience in a similar role.
• Experience of managing a team in a busy environment, dealing with a high volume/value transactions.
• Experience in managing projects and successful implementation.
• Extensive experience in legal finance processes and procedures.
• A demonstrable thorough knowledge of statutory regulation such as; VAT, AML SRA Accounts Rules.
• Experience of Aderant / Elite preferable.

Skills:

• Exceptional attention to detail.
• Excellent communication skills both verbal and written - ability to communicate with people at all levels within the firm.
• Professional manner at all times.
• Confident and respected leader.
• Ability to work under pressure and met strict deadlines.

Personal attributes:

• Pro-active and hard-working approach.
• Personable, able and willing to work as part of a team.
• Reliable and well organized.
• Questioning mentality.
• Adaptable and flexible.
• Ability to use own initiative.

At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed.

Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas.

One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family).

We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.